Helix Ear Cuff with Chain Ilania

• FREE shipping for ALL orders within Mainland Spain and Portugal.
• FREE returns for all items; EXCEPT (the following products cannot be exchanged or returned): rings sized 9, 10, or from 17 (inclusive) onwards; personalized jewelry, such as pieces with initials or names (rings, bracelets, necklaces, and pendants); zodiac sign pendants and custom-made jewelry at the Workshop.
• You have a period of 14 calendar days from receipt of the order.
• To request a return or exchange, send us an email at hola@mimikoko.es or call or write to us via WhatsApp at +34 621281078.

For more information, please see our shipping and returns page.

- What material are MIMÍKOKÓ jewels made of?

Our jewels do not have any kind of plating. All MIMÍKOKÓ jewels are made of First Law gold of 750 thousandths (18 carats) and 375 thousandths (9 carats). Furthermore, each jewel comes with a certificate of authenticity issued by us, Alejandro and Alberto, owners of MIMÍKOKÓ and certified gem experts. And, for jewels with diamonds, another certificate is included that certifies their cut, carats, color, and purity.

- Can I pay in installments?

Yes, you can pay over 3 months without interest with Klarna or up to 36 months with interest with Aplázame. You can also do so with Sequra.

- How much does shipping cost?

All shipments are FREE for ALL orders in Mainland Spain and Portugal. For other destinations, check our shipping and returns page.

- What are the delivery times?

The delivery time varies depending on the jewel you ordered as specified in each product sheet: It can be from 3 working days to 1 working day (1 working day if you placed the order before 5:00 p.m. today, except for rings, which must be ordered before 1:00 p.m. today to arrive the next working day; otherwise, they will arrive 2 working days later).

- How can I clean the jewel?

All MIMÍKOKÓ jewels are handcrafted in 18 or 9 carat gold, so they are durable and resistant to the passage of time. Being delicate and valuable pieces, they must be handled with care. To keep them beautiful and wear them at their best, follow these tips:

• Clean them regularly with the help of soap, warm water, and a brush.
• Avoid contact of the jewel with chemical products such as detergents or alcohol.
• Do not immerse the jewel in salt water, as it may cause it to lose its shine.

- Do the jewels have certificates?

All MIMÍKOKÓ jewels meet the certification and guarantee standards for First Law precious metals. This is physically reflected on the jewel through the marks established by Spanish regulations for objects made with precious metals. These marks are the identification and origin mark and the guarantee mark.

This certification can be found engraved on the jewel. Additionally, all our jewels come with their quality certificate that certifies the authenticity and guarantee of the piece. This is provided when purchasing in our physical or online store. Moreover, for jewels with diamonds (both natural and created), a certificate is included with the cut, purity, carats, and color of the diamonds.