As soon as the order is registered, the buyer receives an order confirmation email at the provided email address. Once your order is ready to be shipped by our courier company NACEX (for shipments in Spain and Portugal), an email with your order tracking number will be sent. If you have any questions related to your order, contact us via WhatsApp at +34 621 28 10 78, our contact form or by sending an email to hola@mimikoko.es.

MIMÍKOKÓ reserves the right to cancel any order from a customer with whom there is a dispute related to the payment of a previous order, or for any other legitimate reason mainly related to the abnormal nature of the order.

Shipping to Spain and Portugal

FREE SHIPPING for all orders.

Delivery time: 1-3 business days working days.

Shipping to Balearic Islands

 Purchases over €199 - FREE SHIPPING

Purchases under €199 - 9.95€

Delivery time: 2-3 business days.

Shipments to Ceuta and Melilla

Purchases over €499 - FREE SHIPPING

Purchases under €499 - €19.95

Delivery time: 5-7 business days.

*In the case of shipments to either of the Autonomous Cities of Ceuta and Melilla, the invoice will be generated excluding Value Added Tax (VAT). When the package arrives at the requested destination, customs costs will be the responsibility of the recipient and will be settled upon delivery. These costs include levies or duties payable at the destination, such as the IPSI tax, the Single Import Document (DUA), and the corresponding customs procedures. For the purchase of any product from the online store, customs processing fees are €18. The customer, when placing the order, is responsible for settling these fees upon receiving the package.

*Note for shipments in Spain and Portugal*

It is the customer's responsibility to provide the correct shipping address details when placing the order, as if the carrier (Nacex) cannot find the address, the customer must pay the cost of a second shipment (€6) to MIMÍKOKÓ so that the carrier can resend the package to the correct address. 

MIMÍKOKÓ does not deliver products on Saturdays, Sundays, national, regional, and local holidays.

No delivery will be made without prior payment.

The order will be delivered to the address and person specified by the customer.

If the customer or designated person is not present at the time of delivery, the carrier will hold the package until a second attempt is made, which will incur a cost to the customer. After the second attempt, the merchandise will be returned to MIMÍKOKÓ. In such case, MIMÍKOKÓ will contact the customer.

 

Shipping to countries belonging to the European Union including Andorra, Gibraltar, Monaco, and San Marino

Purchases over €499 - FREE SHIPPING

Purchases under €499 - €14.95

Delivery time: 5-7 business days.

 

Rest of the world countries

For the rest of the countries in the world, contact us via WhatsApp at +34 621 28 10 78, our contact form or by sending an    email to hola@mimikoko.es and we will inform you if shipping is possible.

 

Customs Fees (where applicable)

Any customs duties arising from the import of products to the destination country or region will be borne by the buyer, so MIMÍKOKÓ cannot be held responsible for the merchandise once it is in customs in your country/region. This includes possible delays due to the merchandise being held in customs as well as the payment of tariffs that may result from the purchase of the items.

Changes and returns

At MIMÍKOKÓ, customer satisfaction is fundamental. Exchanges and returns are FREE for our customers (MIMÍKOKÓ covers the costs and management) in the following cases:

• If the order was received in poor condition.
• If the customer is not satisfied with their purchase.
• The purchase was made in mainland Spain or Portugal.
• Exchange for another product of the same or higher value.

However, there are certain products for which MIMÍKOKÓ does not accept exchanges or returns:

• Earrings and piercings for safety and hygiene reasons.
• Rings with sizes 7, 8, 9, 10, or from 17 onwards.
• Personalized jewelry, such as items with initials or names (rings, bracelets, necklaces, and pendants) and pendants with zodiac signs.
• Made-to-order jewelry in Atelier.
• Purchases made from destinations other than mainland Spain or Portugal and jewelry from the OUTLET collection (30%). In these cases, the customer will bear the costs of returning or exchanging the product. MIMÍKOKÓ is not responsible for any loss the product may have suffered during shipping. For more information, contact us via WhatsApp.

The deadline to make an exchange or return is 14 calendar days from the receipt of the order.

The customer should take into account that, due to the artisanal nature of our pieces, some colors or shapes of the items may vary slightly compared to the images shown on the website. The conditions to exchange or return an item are as follows:

• To request a return you must fill out the following form, writing an email to hola@mimikoko.es or via WhatsApp at +34 621 28 10 78 indicating the order number and the reason for the return. We will contact you as soon as possible.
• Once the product return is approved, MIMÍKOKÓ commits to sending a courier to collect the product at the requested destination.
• The product must be in perfect condition and in its original packaging (box, documents, certificates, accessories…). Once MIMÍKOKÓ authorizes the return, the refund of the item amount will be processed.
• The refund of the item amount will be made to the payment method used by the customer for the purchase within a maximum of 5 business days from the receipt of the withdrawal/return notification by the consumer.
• If you live in Málaga, you can also return your online purchase at our store located in the heart of the Historic Center, at Calle Alarcón Luján 9 (next to Calle Larios), accompanied by the jewelry certificate, delivery ticket/delivery note, case(s).

 

Jewelry repair

In case a jewelry repair is needed (for example, chain breakage, loss of a stone, etc...), since the jewelry has a lifetime warranty, MIMÍKOKÓ will cover the workshop costs and the customer must pay the shipping costs (€14.95 in total, for home pickup and post-repair shipping. Only in mainland Spain and Portugal. Jewelry insured transport). In such case, MIMÍKOKÓ commits to sending a courier from our transport company (NACEX) to the customer's home for pickup and subsequent shipment.

*For purchases made from destinations other than mainland Spain or Portugal, the customer will be responsible for the shipping costs to our store for repair, as well as for the subsequent shipment from the workshop to the customer's home. MIMÍKOKÓ will cover the workshop costs*

Ring size change

If the customer wishes to buy a ring, we have a size guide available in our online store that can be consulted to know the ring size. The customer can choose the desired size at the time of purchase and MIMIKOKÓ commits to sending the ring in the requested size. If the size chosen by the customer is not correct, MIMÍKOKÓ will cover the workshop costs and the customer must pay the shipping costs by bank transfer (€14.95 in total, for pickup and shipping. Only in mainland Spain and Portugal). In such case, MIMÍKOKÓ will send a courier from our transport company (NACEX) to the customer's home for pickup and subsequent shipment.

*For ring purchases made from destinations other than mainland Spain or Portugal, the customer will be responsible of the shipping costs to ourto the store for ring size adjustment, as well as for the subsequent shipment from the workshop to the customer's home. MIMÍKOKÓ covers the workshop costs arising from the size change*