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FREE SHIPPING ON ALL ORDERS
No. However, you must provide the following basic information so that we can process and send your order: first and last name, phone number, address, and email. Even so, we encourage you to create an account in the online store for future purchases.
You can make your purchases using credit/debit card, PayPal, or you can also comfortably pay in installments through Aplázame, SeQura, or Klarna.
For countries other than Spain, payment can only be made with credit/debit card, PayPal, or Klarna.
Of course! You can do it with Aplázame, SeQura or Klarna. You just have to select Aplázame, Sequra or Klarna on the payment page and follow the instructions. It is easy and intuitive. For more information on how to pay in installments, click here. Aplázame and SeQura are only available in Spain, whereas Klarna is for Spain and most European countries.
If you are not sure about your ring size, don't worry. We have a chart where we explain it to you. You can check the ring size chart here.
Once you add your products to the cart and are on the checkout page, you will find a box that says "Discount code" and, right next to it, "Apply." You just have to click and enter the code to receive the discount instantly. Note: some coupons cannot be applied together with other offers.
Once the purchase process is completed, you will receive an email informing you that the purchase has been successfully made.
The photographs and videos that appear on our website faithfully correspond to our articles, but it should be taken into account that they are made in high quality in order to reflect the jewel with maximum detail. Due to the artisanal nature of our pieces, some colors of the gems and jewels may vary slightly in relation to the images shown on the website.
Yes. We guarantee a high level of privacy and security for all payments, as well as for personal information.
Delivery times vary depending on the chosen jewel (the delivery time is specified for each jewel). It can range from 1 to 3 business days. You can find all the information related to shipments here.
Of course! For that, you must provide us with the full address of the person to whom the shipment will be made when you make the purchase. All our jewelry is shipped in a recycled cardboard box where you will find each MIMÍKOKÓ jewel inside an elegant case.
Once your package is prepared in our store, you will receive an email with the tracking number of your order. Additionally, our courier company NACEX will send you an SMS with the tracking number.
Yes. We ship our jewelry practically to almost anywhere in the world. You can check the shipping price table here. If the country where you want to ship does not appear, do not hesitate to send us an email at hola@mimikoko.es or write to us on WhatsApp at +34 621 28 10 78.
Yes. You have 14 days from the receipt of your order to make any exchange or return free of charge. We accept exchanges or returns of any item, EXCEPT:
The return is free of charge for the customer, and MIMÍKOKÓ covers all the return shipping costs. We will send a NACEX courier to your home to pick up the jewelry, and once it arrives at our store, we will refund the amount to you.
You just have to write to us on WhatsApp at +34 621 28 10 78 or send us an email at hola@mimikoko.es and we will give you the instructions to manage the exchange or return. If you want more information about returns and/or exchanges, click here.
On our website, we have a size guide that you can consult to find out your ring size. If upon receiving the ring in the size you chose it does not fit, we will cover the workshop costs and the customer will cover the shipping costs (€14.95 in total, for pickup and shipping). Jewelry insured shipping. In such case, MIMÍKOKÓ would send a courier from our transport company (NACEX) to the customer's address for pickup and shipping.
For EU countries other than Spain, write to us on WhatsApp at +34 621 28 10 78 or send us an email at hola@mimikoko.es and we will give you the instructions to manage the exchange or return.
In the event that a piece of jewelry needs repair (for example, a broken chain, loss of a stone, etc...), all MIMÍKOKÓ jewelry comes with a 3-year warranty from the date the customer receives the jewelry. This warranty covers any damage the jewelry has suffered due to a manufacturing defect. In this case, MIMÍKOKÓ will cover the repair costs, and the customer must pay the shipping fees (€14.95 in total, for home pickup and post-repair shipping. Only within Mainland Spain and Portugal. Jewelry insured transport). In such cases, MIMÍKOKÓ commits to sending a courier from our transport company (NACEX) to the customer's home for pickup and subsequent shipping.
If the jewelry experiences any issues not related to a manufacturing defect, Alejandro or Alberto, the brand owners, will assess the underlying cause of the problem and provide the customer with a repair estimate.
*For purchases made from destinations other than Mainland Spain or Portugal, the customer will be responsible for the shipping costs to send the item to our store for repair, as well as the subsequent shipping back to the customer's address. MIMÍKOKÓ will cover the repair costs.*
MIMÍKOKÓ jewelry is backed by a 3-year warranty starting from the date the customer receives the jewelry. This warranty covers any imperfections resulting from manufacturing defects, excluding issues caused by improper use of the jewelry.
All MIMÍKOKÓ jewelry is made of First Law gold of 750 thousandths (18 karats) and 375 thousandths (9 karats). Therefore, it is REAL gold and not gold-plated. In addition, each piece of jewelry comes with a certificate of authenticity issued by us, Alejandro and Alberto, owners of MIMÍKOKÓ and certified gemologists. And, for jewelry with diamonds, another certificate accrediting their cut, carats, color, and purity. is attached.
All MIMÍKOKÓ jewelry is manufactured and designed in Spain.
Yes. MIMÍKOKÓ has a single store located right in the Historic Center of Málaga. You can find us at Calle Alarcón Luján number 9, next to Calle Larios. If you want to learn more about our physical store, click here.
All MIMÍKOKÓ jewelry is handcrafted in 18KT and 9KY Gold, making them durable and resistant to the passage of time. Being delicate and valuable pieces, they should be handled with care. To keep them beautiful and wear them in the best possible way, follow these tips:
To learn more, consult our jewelry care tips guide here.
Our commitment to the planet has remained intact since we started in 2021, always trying to evolve towards a more sustainable production model. We continue to adopt a thoughtful and holistic approach to the many points of consideration that help a company become more sustainable, even if it is difficult. We believe in sustainability, but we are not truly a sustainable brand yet. Being 100% sustainable is practically impossible. There are many factors, variations, and continuous advances that connect and require the brand to constantly modify many of its parameters to stay up to date. What we do believe in and are convinced of is the path. A path where we all have to go hand in hand and assume an ethical, environmental, and social responsibility to make the world fairer, or rather, with fewer injustices.
You can read all the sustainability policies we try to work on here.
For jewelry where the delivery date is indicated as one business day, it means that the jewelry is available in our physical store at C/Alarcón Luján 9, Málaga.
